Blind stitch machine - Allbrands Customer Service

I had a couple of issues with my new blind stitcher. First, I did not know where to place the thread; second, I did not know where the 6th oil hole was located; third, my thread broke from time to time. I called Allbrands and asked to speak with someone knowledgeable about the machine. They gave me the direct dial number of their guru. I called, reached the guru's voicemail, and left a message. To my delight, he returned my call within 5 minutes! I wish all my suppliers had customer service like Allbrands! The current blind stitch machine guru is John (phone 225.802.7886).